Majestica Beauty

Look Real. Feel Royal.

Privacy Policy

Privacy Policy

Last updated: 12 October 2026

This Privacy Policy explains how Majestica Beauty (“Majestica Beauty”, “we”, “us” or “our”) collects, uses, shares and protects your personal data when you visit or buy from our website majesticabeauty.com (currently also at majesticabeauty.com) (the “Website”), or when you contact us by WhatsApp, phone, email or in our store.

We handle personal data in line with Indian law, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 and its Rules as they come into force. Under the Digital Personal Data Protection Act, 2023, we are the “Data Fiduciary” for your personal data, and you are the “Data Principal”.

1. Who We Are

Legal name of business: Majestica Beauty
SF-215/222, Broadway Empire, Near Akshar Pavilion, Priya Talkies, Dandia Bazar, 30 Mtr Road, Gotri, Vadodara, Gujarat 391410, India
Phone/WhatsApp: +91 9409137410
Email: majesticabeauty7@gmail.com

For any privacy question or request, please contact our Grievance Officers (Section 15).

2. Personal Data We Collect

  • Contact and identity details: your name, phone number, WhatsApp number and email address.
  • Address details: your billing and shipping addresses.
  • Order details: the products you buy, order history, invoices, and requests for exchanges, refunds or replacements.
  • Payment details: payments are processed by our payment gateway, Razorpay. We do not collect or store your full card number, CVV, UPI PIN or net banking password. We receive only limited details, such as the payment status, transaction ID and payment method.
  • Refund details: for Cash on Delivery refunds, the bank account number and IFSC or the UPI ID that you give us.
  • Consultation details: information you choose to share to help us recommend a product. This can include your hair type, head size, colour preferences, and photos or videos of your hair or scalp.
  • Health-related information (optional): some customers choose to tell us about hair loss, a scalp or skin condition, allergies or medical treatment (for example, chemotherapy). You do not have to share this. If you do, we treat it as sensitive personal data (see Section 4).
  • Claim evidence: photos and unboxing videos you send us for a damage, wrong-item or defect claim.
  • Communications: messages, emails and call notes when you contact us.
  • Account details: your login details, if you create an account (passwords are stored in encrypted form).
  • Reviews: ratings, reviews and photos you post on our Website.
  • Technical data: your IP address, browser and device type, pages you visit and similar usage data, collected through cookies and similar technologies (see Section 7).

3. Why We Use Your Personal Data

We use your personal data only for the purposes below:

  • To process and deliver your orders: contact, address, order and payment details.
  • To handle payments, refunds, exchanges and replacements: order, payment, refund and claim evidence details.
  • To send order and delivery updates by SMS, WhatsApp, email or phone: contact and order details.
  • To give consultations and recommend suitable products: consultation details, and any health-related information you choose to share.
  • To answer your questions, handle complaints and give customer support: contact details, communications and order details.
  • To send offers and updates, only if you have agreed to receive them: contact details. You can opt out at any time.
  • To run, secure and improve our Website: technical data.
  • To prevent fraud and to meet our legal, tax and accounting obligations: contact, order, payment and technical data.

Legal basis: We process your personal data with your consent, which you give when you share your data with us for a purpose (for example, by placing an order or sending us photos for a consultation). We may also process it without separate consent where the law allows, for example to meet a legal obligation such as keeping tax records, or where you have voluntarily given us data for a specific purpose and have not said that you do not agree to its use.

We will not use your personal data for a new purpose that is not related to these purposes without telling you and, where needed, asking for your consent.

4. Sensitive Personal Data: Photos and Health Information

  • Sharing photos of your hair or scalp, or health-related information, is always optional. You can still buy any product without it, although we may not be able to give a personalised recommendation.
  • We will ask for your clear consent before we use this information, and use it only to advise you and help you choose a suitable product.
  • Only the staff members who need this information to serve you can see it.
  • We will never use your photos (including “before and after” photos) in marketing, on social media or on our Website without your separate, written consent. You can withdraw that consent at any time.
  • We delete consultation photos and health-related information within 90 days after your order is completed and any exchange or claim period has ended, unless you ask us to keep them for future orders.

5. How We Share Your Personal Data

We do not sell or rent your personal data. We share it only as needed with:

  • Payment processors (Razorpay) to process payments and refunds
  • Logistics partners (Shiprocket and its courier companies) to pick up and deliver your orders. They receive your name, address, phone number and order details.
  • Service providers who help us run our business, such as website hosting (Hostinger), email (Google), messaging (WhatsApp), and our accountants and legal advisers
  • Government, courts or law enforcement authorities, when the law requires it, or to prevent fraud or protect our legal rights
  • A buyer or successor, if our business is sold or transferred. Your data will stay protected under this Policy.

Our service providers may use your personal data only to provide their services to us and must keep it secure. Some of them (for example, email and messaging providers) may store data on servers outside India. Any such transfer is made in line with Indian law, including any restrictions notified by the Government of India.

6. Payment Security

All online payments are handled by Razorpay, a PCI-DSS compliant payment gateway. Card payments follow Reserve Bank of India rules, including card tokenisation. Razorpay’s own privacy policy also applies to the details you give on its payment page.

7. Cookies

  • Essential cookies make the shopping cart, checkout and login work. These cannot be switched off without stopping the Website from working properly.
  • Preference cookies remember your choices, such as items in your cart.
  • Analytics and marketing cookies help us understand how visitors use the Website and measure our advertising. [Owner to confirm which tools are used, for example Google Analytics or Meta Pixel.] Where the law requires it, we will ask for your consent before using them.

You can block or delete cookies in your browser settings at any time.

8. Marketing Messages

We send offers and promotional messages only if you have agreed to receive them. You can stop them at any time by replying “STOP” on WhatsApp or SMS, clicking “unsubscribe” in an email, or contacting us. Stopping marketing messages is as easy as signing up for them. We will still send you messages about your orders, such as order confirmations and delivery updates.

9. Data Security

We use reasonable security measures to protect your personal data. These include SSL encryption on our Website, password-protected and access-controlled accounts for our systems, and limiting access to staff who need it. No method of sending or storing data online is completely secure. If a personal data breach affects you, we will inform you and the authorities as required by law, and tell you what steps you can take to protect yourself.

10. How Long We Keep Your Data

  • Orders, invoices and payment records: for as long as tax and accounting laws require (generally up to 8 years).
  • Account details: while your account is active. We will delete them if you ask us to, or after 3 years without any activity, unless the law requires us to keep them.
  • Consultation photos and health-related information: as explained in Section 4.
  • Claim evidence and complaint records: until the claim or complaint is resolved and for 12 months after that, or longer if there is a legal dispute.
  • Marketing contact details: until you opt out.

When we no longer need your personal data, we delete it or make it anonymous.

11. Your Rights

You have the right to:

  • Access: get a summary of the personal data we hold about you, how we use it, and who we have shared it with
  • Correction: correct, complete or update your personal data
  • Erasure: ask us to delete your personal data, unless the law requires us to keep it (for example, tax records)
  • Withdraw consent: withdraw your consent at any time, as easily as you gave it. This does not affect anything we did before you withdrew. After you withdraw, we may not be able to provide some services, such as a personalised consultation.
  • Grievance redressal: raise a complaint with our Grievance Officers and get a response
  • Nominate: nominate another person to exercise your rights if you die or become unable to do so

How to make a request: Email majesticabeauty7@gmail.com or WhatsApp +91 9409137410 with the subject “Privacy Request”, and tell us your name, the phone number or email address linked to your orders, and what you want us to do. We may ask you to confirm your identity before we act. We will respond within 30 days.

12. Children’s Privacy

Our Website is meant for adults aged 18 and over. If a product is meant for a child, a parent or legal guardian must place the order and share any information on the child’s behalf, and by doing so gives consent as the child’s parent or guardian. We do not knowingly collect personal data directly from children, and we do not track children or show them targeted advertising. If you believe a child has given us personal data without a parent’s consent, please contact us and we will delete it.

13. Third-Party Links

Our Website may link to other websites, such as courier tracking pages. We are not responsible for their privacy practices. Please read their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will appear on this page with a new “Last updated” date. If we make an important change, we will highlight it on the Website or tell you by email or WhatsApp. If a change means we want to use your data for a new purpose, we will ask for your consent where required.

15. Grievance Officers and Complaints

If you have a question, concern or complaint about this Policy or about how we handle your personal data, please contact:

Grievance Officers: Manish Valand (Owner) and Sajan Nai (Store Manager)
Address: SF-215/222, Broadway Empire, Near Akshar Pavilion, Priya Talkies, Dandia Bazar, 30 Mtr Road, Gotri, Vadodara, Gujarat 391410, India
Phone/WhatsApp: +91 9409137410
Email: majesticabeauty7@gmail.com
Hours: Monday to Saturday, 11:00 AM to 7:00 PM IST

We will acknowledge your complaint within 48 hours and resolve it within one month of receiving it. If you are not satisfied with our response, you may complain to the Data Protection Board of India under the Digital Personal Data Protection Act, 2023, once the relevant provisions are in force.