Terms & Conditions

Last updated: 12 October 2026

Welcome to Majestica Beauty. These Terms & Conditions (“Terms”) apply to your use of majesticabeauty.com (currently also at majesticabeauty.com) (the “Website”) and to any purchase you make from us through the Website, WhatsApp, phone or email. In these Terms, “we”, “us” and “our” mean Majestica Beauty, and “you” means the person using the Website or buying from us.

By using the Website or placing an order, you agree to these Terms. Our Shipping & Delivery Policy, Return, Exchange & Refund Policy and Privacy Policy also form part of these Terms. Please read them before you place an order.

Your legal rights: Nothing in these Terms takes away or limits any right you have under Indian law, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and the Sale of Goods Act, 1930. If any part of these Terms conflicts with those laws, the law applies.

1. About Us

Legal name of business: Majestica Beauty
Address (principal place of business): SF-215/222, Broadway Empire, Near Akshar Pavilion, Priya Talkies, Dandia Bazar, 30 Mtr Road, Gotri, Vadodara, Gujarat 391410, India
Website: majesticabeauty.com
Customer care phone/WhatsApp: +91 9409137410
Email: majesticabeauty7@gmail.com
Support hours: Monday to Saturday, 11:00 AM to 7:00 PM IST (closed on Sundays and public holidays)
Branches: We do not have any other branches.

We sell our own products directly to customers. We are not a marketplace.

2. Eligibility

You must be at least 18 years old and able to enter into a legally binding contract under the Indian Contract Act, 1872 to buy from us. If a product is meant for a person under 18 (for example, a child with hair loss), a parent or legal guardian must place the order and share any information on the child’s behalf.

3. Products and Product Information

We sell hair wigs, hair patches, toppers, hair extensions, hair care products, adhesives, tapes, removers and related accessories.
For each product, the product page or package will show the information required by law, including the MRP (inclusive of all taxes), the selling price, the net quantity (for example, “1 N” or “1 piece”), size or dimensions where relevant, the hair type or material (for example, human hair, synthetic or blend), the country of origin, the name and address of the manufacturer, packer or importer, and customer care details. For hair care products, adhesives, tapes and removers, we will also show the ingredients or composition, usage instructions, warnings and the expiry or best-before date where applicable.
We will never charge more than the MRP.
For imported products, the product page or package will name the importer.
We describe our products honestly. Any claim we make about a product (for example, “100% human hair”) is accurate to the best of our knowledge. If a product you receive is materially different from its description, you are entitled to the remedies in our Return, Exchange & Refund Policy.
Colour and appearance: We try to show colours, textures and details accurately. Screen settings, lighting and the natural variation in real hair can make the product look slightly different from the photos. Minor differences of this kind are not defects. A clearly different colour, length, texture, density or style from what was described is treated as “not as described”.

4. Product Use, Safety and Results

Cosmetic products only: Our products are cosmetic products. They are not medicines or medical devices and are not meant to diagnose, treat, cure or prevent any medical condition, including hair loss.
Patch test: Before you use any adhesive, tape, remover, glue or hair care product for the first time, please do a skin patch test 24 to 48 hours in advance, as described in the product instructions. Do not use these products on broken, irritated or sunburnt skin. If you feel itching, burning, redness, swelling or any other reaction, stop using the product at once, remove it gently and see a doctor.
Medical conditions: If you have a scalp or skin condition, sensitive skin or known allergies, or you are undergoing medical treatment (for example, chemotherapy), please speak to your doctor or dermatologist before using a hair unit, adhesive or hair care product.
Results vary: How a hair unit looks, fits and holds, how comfortable it is and how long it lasts all depend on the person. They depend on factors such as head shape, skin type, sweat, lifestyle, the adhesive or tape used, how the unit is fitted and how it is cared for. Any product life we mention (for example, “lasts 3–6 months”) is a typical estimate with proper care and normal use. It is not a guarantee. We give a specific guarantee only if we state it in writing on the product page or in your order confirmation, and we will honour any guarantee we give.
Natural hair characteristics: Human hair products may shed lightly, vary slightly in shade and lose some shine over time. This is normal and is not a defect. Shedding or damage beyond what is normal for the product is a defect.
Care: Please follow the care instructions we provide. Damage caused by heat styling above the recommended temperature, bleaching, colouring, perming, chlorine or salt water, harsh products, wrong adhesive removal or cutting is not a defect.
Third-party fitting: If a third-party salon or person fits, cuts, styles or colours your product, they are responsible for their own service.
Nothing in this section limits our responsibility for a defective product or for our own negligence.

5. Consultations and Advice

We may offer consultations by WhatsApp, phone, video call or in our store to help you choose a product, size, colour or style.
A consultation is general cosmetic and product guidance only. It is not medical, dermatological or trichological advice and does not replace advice from a qualified doctor. We do not diagnose the cause of hair loss or any scalp condition.
Our recommendations depend on the information, photos and measurements you give us. Please make sure they are accurate.
Photos and information you share for a consultation are handled under our Privacy Policy. We will not use your photos for marketing without your separate written consent.

6. Prices, Taxes and Charges

All prices are in Indian Rupees (INR) and include GST and all other applicable taxes, unless stated otherwise.
Before you pay, the checkout page shows the total price in a single figure, with a breakup of the product price, any discount, shipping (free within India) and any other charge. We do not add hidden charges, and we will never charge you more than the total shown at checkout without your clear consent.
We do not add products, services, donations or paid extras to your cart without your consent, and we do not use pre-ticked boxes for paid add-ons.
We may change prices, offers and availability at any time. A change does not affect an order we have already confirmed.
Offers and coupons: Each offer or coupon is subject to the conditions shown with it, such as its validity period and minimum order value. Coupons cannot be exchanged for cash. If an order placed with a coupon is refunded, we refund the amount you actually paid.
Any countdown timer, “limited stock” message or similar notice on our Website will be true and accurate.

7. Pricing and Listing Errors

Despite our care, a product may sometimes be listed with an obvious error in its price or description (for example, ₹500 shown instead of ₹5,000). If we find such an error before your order is dispatched, we will contact you and you can choose to:

continue with the order at the correct price, or
cancel the order and get a full refund to your original payment method.

We will not charge you a higher price without your consent. If we find the error only after your order has been dispatched, we will honour the price you paid.

8. Orders and Order Confirmation

When you place an order, you are offering to buy the product. We will send you an automatic acknowledgement, which only confirms that we have received your order.
A contract between you and us is formed when we send you an order confirmation by email, SMS or WhatsApp.
We record your consent to buy only when you take a clear action, such as clicking “Place Order” or making a payment.
We may call or message you to verify your order or address, especially for high-value or Cash on Delivery orders.
When we may cancel: We may refuse or cancel an order if the product is out of stock, there is a pricing or listing error (Section 7), we suspect fraud (Section 11), we cannot deliver to your address, or we cannot verify the order after reasonable attempts to reach you. We will tell you promptly and give you the reason.
If we cancel an order you have paid for, we will refund the full amount to your original payment method within 5–7 business days (for Cash on Delivery orders, see Section 10). We will not give store credit instead of a refund unless you ask for it. We do not charge you anything when we cancel.

9. Cancellation by You

You can cancel any order free of charge before it is dispatched by contacting us on WhatsApp or by email. If you have already paid, we will refund the full amount to your original payment method within 5–7 business days.
Once an order has been dispatched, it cannot be cancelled. You can still use your rights under our Shipping & Delivery Policy (for example, for late delivery) and our Return, Exchange & Refund Policy.
We do not charge any cancellation fee.

10. Payments

Online payments are processed by our payment gateway, Razorpay (Razorpay Software Private Limited). You can pay by credit or debit card, UPI, net banking, wallets or any other method shown at checkout. We do not charge any extra fee for any online payment method.
Security: Razorpay is a PCI-DSS compliant payment gateway, and card payments are handled as required by Reserve Bank of India rules, including card tokenisation. We never see or store your full card number, CVV, UPI PIN or banking passwords.
Cash on Delivery (COD): We offer Cash on Delivery. When COD is available for your pin code, it is shown as a payment option at checkout. We do not charge any extra fee for COD. You pay the order total shown at checkout to the courier at the time of delivery.
COD verification: Before we dispatch a COD order, we may call or message you to confirm the order and your address. If we cannot reach you after reasonable attempts, we may cancel the COD order. We will tell you if we do this, and you will not be charged anything.
Refunds for COD orders: Because a COD payment is made in cash, we refund COD orders by bank transfer or UPI to an account or UPI ID in your name. We will ask you for these details, and we will send the refund within 5–7 business days after you share them.
We do not set up recurring payments or subscriptions.
By making a payment, you confirm that you are authorised to use that payment method.
If a payment fails but money is deducted, it is usually reversed automatically to your account within the time set by the Reserve Bank of India (generally within 5 days). If you are charged twice for the same order, we will refund the extra amount within 5–7 business days after we confirm it.
Payment disputes and chargebacks: If you have a problem with a payment, please contact us first so that we can fix it quickly. You also have the right to raise a dispute or chargeback with your bank or card issuer. Razorpay’s customer support can be reached through razorpay.com/support. If a chargeback is raised, we may share relevant order and delivery records with the bank and Razorpay to respond to it.

11. Fraud Prevention and Misuse

To protect our genuine customers, we may take the steps below. We apply them fairly and consistently, and they never affect your rights for a genuine claim about a wrong, damaged, defective or undelivered product.

We may cancel or hold an order that shows clear signs of fraud, such as a payment method that appears stolen, fake or mismatched contact or address details, or many orders placed to misuse an offer. If you have paid, you will get a full refund.
If a customer has repeatedly refused or not accepted Cash on Delivery orders without a valid reason, we may ask for prepaid payment on future orders.
We may limit the quantity of a product or offer per customer. Any limit will be shown before you place the order.
If a returned item is not the item we sent, or it has been used against our policies, we will follow the quality check process in our Return, Exchange & Refund Policy, including sharing our evidence with you.
We may report fraud, including fraudulent chargebacks, to the police, the cyber crime authorities, Razorpay or the bank.

12. Shipping and Delivery

We offer free shipping across India. Our Shipping & Delivery Policy explains dispatch times, delivery times, your right to cancel for late delivery and other details.

13. Returns, Exchanges and Refunds

Our Return, Exchange & Refund Policy explains all the details. In short:

If you receive a wrong, damaged, defective or not-as-described product, you can choose a free replacement or a full refund. This applies to every product, including “Non-Returnable” products.
For a change of mind, products marked “7-Day Exchange Available” can be exchanged within 7 days of delivery, subject to conditions. We do not give refunds for a change of mind.
For hygiene reasons, used hair units cannot be exchanged for a change of mind. Reverse pickup for an approved change-of-mind exchange is free.

14. Reviews and Content You Share

All reviews on our Website are from real customers. We do not write fake reviews, pose as customers or pay anyone to write positive reviews.
We do not hide or remove reviews because they are negative. We may remove a review only if it is abusive, unlawful, clearly unrelated to the product, spam, or contains someone’s personal information.
If we ever offer anything in return for a review, we will ask for an honest review whatever the rating, and the review will be marked to show this.
When you post a review, rating, photo or other content on our Website, you allow us to show it on our Website and social media in connection with our products. You keep ownership of your content. We will show photos in which you can be identified only with your consent. You can ask us to remove your content at any time.
You must not post content that is false, misleading, abusive, obscene or defamatory, that infringes anyone’s rights, or that contains someone else’s personal information without permission.

15. User Accounts

If you create an account, please keep your login details confidential and tell us at once if you think someone else has used your account. Please give accurate information and keep it up to date. You can ask us to close your account at any time.

16. Acceptable Use

You agree not to:

Use the Website for any unlawful or fraudulent purpose
Try to gain unauthorised access to the Website or its systems, or to disrupt them, including by uploading viruses or malicious code
Copy, scrape or reproduce content from the Website for commercial use without our permission
Impersonate any person or give false information

17. Intellectual Property

The Majestica Beauty name, logo, product photos, videos, text, graphics and Website design belong to us or to the people who have licensed them to us, and are protected by Indian copyright and trade mark law. You may view and share pages of the Website for personal, non-commercial use. You may not copy, sell or use our content or brand (for example, to sell other products) without our written permission. If you believe any content on our Website infringes your rights, please email us at majesticabeauty7@gmail.com.

18. Limitation of Liability

Nothing in these Terms excludes or limits:

your rights under the Consumer Protection Act, 2019, including product liability rights, and the Sale of Goods Act, 1930;
our liability for death or personal injury caused by our negligence or by a defective product we sold;
our liability for fraud or wilful misconduct; or
any other liability that cannot be excluded or limited by law.

Subject to the above:

We are not liable for loss that was not reasonably foreseeable when the contract was made, or for loss caused by misuse of a product, not following the instructions, warnings or patch-test advice, fitting or alteration by a third party, or a force majeure event.
Our total liability to you for any claim about a product is limited to the price you paid for that product, plus any refund, compensation, interest or costs that a court or consumer commission orders.

19. Indemnity

You agree to compensate us for any loss, damage or reasonable legal costs we suffer because of: (a) fraud or a fraudulent claim by you; (b) your deliberate breach of these Terms; (c) content you post that infringes someone else’s rights; or (d) unlawful use of the Website by you. This does not apply to your normal use of our products or Website, or to any genuine complaint, claim or legal case that you bring against us.

20. Third-Party Services

Our payment gateway (Razorpay), courier partners (through Shiprocket) and other service providers have their own terms. We remain responsible to you for the products we sell and for delivering them. If a third party causes a problem with your order, we will help you resolve it and will not ask you to deal with them alone.

21. Force Majeure

Neither you nor we will be responsible for a delay or failure caused by events beyond reasonable control. Examples include floods, earthquakes, cyclones and other natural disasters, epidemics, fire, war, riots, curfews, government orders, lockdowns, strikes, and major failures of courier, internet or power networks. If this happens, we will tell you as soon as possible and do our best to limit the delay. If the delay lasts more than 15 days, either of us may cancel the affected order. You will then get a full refund for anything you have paid for and not received. A force majeure event never allows us to keep your money for a product we have not delivered.

22. Privacy

Our Privacy Policy explains how we collect, use and protect your personal data, and what rights you have. It forms part of these Terms.

23. Governing Law and Disputes

If you have a complaint, please contact our Grievance Officers first (Section 26). Most issues can be solved quickly this way.
These Terms are governed by the laws of India.
Subject to your rights as a consumer described below, the courts at Vadodara, Gujarat have jurisdiction over any dispute arising from these Terms or your use of the Website.
Your consumer rights are not affected. As a consumer, you can always file a complaint before the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, including the District Commission where you live or work. You can file online through the e-Daakhil portal (edaakhil.nic.in). You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

24. Changes to These Terms

We may update these Terms from time to time, for example when the law changes or we change our services. Updated Terms will appear on this page with a new “Last updated” date. If we make an important change, we will also highlight it on the Website. Changes apply only to orders placed after the updated Terms are published. Your order is governed by the Terms in force when you placed it.

25. General

Electronic communication: You agree that we can communicate with you, and that contracts, confirmations and notices can be made electronically (for example, by email, SMS or WhatsApp), as allowed under the Information Technology Act, 2000.
Severability: If any part of these Terms is found invalid or unenforceable, the rest of the Terms will continue to apply.
No waiver: If we do not enforce a right at once, we can still enforce it later.
Transfer: We may transfer our rights and obligations under these Terms to another business, for example if our business is sold. We will tell you if this happens, and your rights under these Terms will not be reduced. You may not transfer your rights or obligations without our consent.
Language: If these Terms are translated into another language and the versions differ, the English version applies.

26. Grievance Officers and Contact

If you have a question or complaint, please contact our Grievance Officers:

Grievance Officers: Manish Valand (Owner) and Sajan Nai (Store Manager)
Address: SF-215/222, Broadway Empire, Near Akshar Pavilion, Priya Talkies, Dandia Bazar, 30 Mtr Road, Gotri, Vadodara, Gujarat 391410, India
Phone/WhatsApp: +91 9409137410
Email: majesticabeauty7@gmail.com
Hours: Monday to Saturday, 11:00 AM to 7:00 PM IST

We will acknowledge your complaint within 48 hours and give you a complaint reference number so that you can track its status. We will resolve your complaint within one month of receiving it.