Shipping & Delivery Policy
Last updated: 12 October 2026
This policy explains how Majestica Beauty ships orders placed on majesticabeauty.com, how long delivery takes and what happens if something goes wrong. It forms part of our Terms & Conditions. Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020.
1. Free Shipping Across India
- We offer free shipping on all orders delivered within India. There are no packing, handling or delivery charges.
- Cash on Delivery (COD) is available, with no extra COD fee. When COD is available for your pin code, it is shown as a payment option at checkout. We may call or message you to confirm a COD order and your address before dispatch.
- We do not currently ship outside India.
2. Shipping Partners
We ship orders through our logistics partner Shiprocket and the courier companies it works with. We choose the courier based on your pin code and the services available there. We remain responsible to you for delivering your order, whichever courier is used.
3. Dispatch Time
- In-stock orders are usually dispatched within 1–3 business days after the order is confirmed.
- Business days are Monday to Saturday. Sundays and public holidays are not business days.
4. Delivery Time
- After dispatch, orders are usually delivered within 3–7 business days, depending on where you live.
- Delivery to remote areas, the North-East, Jammu & Kashmir, Ladakh, or the Andaman & Nicobar and Lakshadweep Islands may take up to 5 extra business days.
- We will tell you the expected delivery time at checkout or in your order confirmation. If we expect a delay, we will tell you as soon as we know.
5. Late Delivery: Your Right to Cancel
If your in-stock order has not been delivered within 10 business days of order confirmation (or 15 business days for the remote areas listed above), you may cancel the order and receive a full refund of anything you have paid, to your original payment method. For a Cash on Delivery order, you pay nothing if you refuse the parcel after cancelling.
If the parcel is still in transit when you cancel, we will refund you once it is returned to us, or as soon as you refuse it at delivery. This right does not apply if the delay is caused by a force majeure event (such as a natural disaster, epidemic, riot or government order), or by a wrong or incomplete address, or by you not being available after the courier’s delivery attempts.
6. Order Tracking
Once your order is dispatched, we will send you a tracking number and link by SMS, WhatsApp or email. If you need help tracking your order, contact us on WhatsApp at +91 9409137410.
7. Shipping Address and Delivery Attempts
- Please make sure your name, shipping address, pin code and phone number are correct and complete. We are not responsible for delays or failed deliveries caused by wrong or incomplete details that you give us.
- You can ask us to change the address before dispatch. We cannot change the address after the order has been dispatched.
- The courier usually makes up to 3 delivery attempts. If delivery fails after these attempts, or the package is refused, it will be returned to us.
- Prepaid orders returned to us: We will contact you. You can choose to have the order shipped again, or to cancel it and get a full refund of the amount you paid. If the delivery failed because of a wrong address or because you were not available, re-shipping is charged at the actual courier cost. We will tell you this amount in advance and charge it only if you agree.
- Cash on Delivery orders: If a COD order is refused or cannot be delivered, it is returned to us and cancelled. We do not charge you for this. If a customer repeatedly refuses COD orders without a valid reason, we may ask for prepaid payment on future orders.
8. Lost Parcels and Risk in Transit
We are responsible for your order until it is delivered to you or to the person you authorised at your address. If a parcel is lost or damaged in transit, we will send a free replacement or give you a full refund, as you choose (for Cash on Delivery orders, by bank transfer or UPI within 5–7 business days after you share your details). You do not need to deal with the courier yourself.
9. Parcel Shown as Delivered but Not Received
If tracking shows your parcel as delivered but you have not received it, please contact us as soon as possible, preferably within 48 hours. We will check with the courier, including its proof of delivery records, and tell you the outcome. If the parcel was not delivered to you, we will send a replacement or give you a full refund. We will resolve the matter within one month.
10. Damaged or Tampered Packages
Please do not accept a package if it looks tampered with, opened or badly damaged. If you find a damaged, wrong or missing item after opening the package, please contact us within 48 hours of delivery with your order number, photos and, if you have one, an unboxing video. An unboxing video helps us solve your issue faster, but we will not reject a genuine claim only because you do not have one. Please see our Return, Exchange & Refund Policy for full details.
11. Grievance Officers and Contact
Grievance Officers: Manish Valand (Owner) and Sajan Nai (Store Manager)
Address: SF-215/222, Broadway Empire, Near Akshar Pavilion, Priya Talkies, Dandia Bazar, 30 Mtr Road, Gotri, Vadodara, Gujarat 391410, India
Phone/WhatsApp: +91 9409137410
Email: majesticabeauty7@gmail.com
Hours: Monday to Saturday, 11:00 AM to 7:00 PM IST
We will acknowledge your complaint within 48 hours, give you a reference number, and resolve it within one month.