Return, Exchange & Refund Policy

Last updated: 12 October 2026

At Majestica Beauty, we want you to be happy with your purchase. Wigs, hair patches, toppers and extensions are worn directly on the head, so we have strict hygiene rules for change-of-mind exchanges. Please read this policy before you place an order. It forms part of our Terms & Conditions.

Your legal rights come first: The hygiene rules and exchange conditions in this policy apply only to change-of-mind requests. They never limit your rights if a product is wrong, damaged, defective, not as described or delivered late. Nothing in this policy limits your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or any other law.

1. Quick Summary

Wrong, damaged, defective or not-as-described item: free replacement or full refund, your choice. This applies to all products, including “Non-Returnable” products (Section 2).
Change of mind: 7-day exchange on products marked “7-Day Exchange Available” only, with free reverse pickup. No change-of-mind refunds (Sections 3 and 8).
Refunds go to your original payment method within 5–7 business days after we start them. Cash on Delivery orders are refunded by bank transfer or UPI within 5–7 business days after you share your details (Section 7).
Need help? WhatsApp +91 9409137410 or email majesticabeauty7@gmail.com, Monday to Saturday, 11:00 AM to 7:00 PM IST.

2. Wrong, Damaged, Defective or Not-As-Described Items

If you receive a product that is wrong, damaged in transit, defective, missing parts, or clearly different from its description, you can choose:

a free replacement, or
a full refund to your original payment method.

If the replacement is out of stock, you can choose another product of equal value or a full refund.

When to tell us:

Transit damage, a wrong item, or missing items or parts: please contact us within 48 hours of delivery. These problems are visible when you open the package, and reporting quickly helps us claim from the courier and solve your issue fast.
Defects you could not see at delivery (for example, a base or lace that tears at the seams without misuse, wefts or knots coming loose, or shedding well beyond normal): please contact us as soon as you notice the problem. We will review the claim fairly, even if it is after 48 hours.

What to send us:

Your order number
Clear photos of the product, the product label and the packaging, including the shipping label
An unboxing video, if you have one. We strongly recommend recording one continuous, unedited video that starts with the sealed package and shows the shipping label. A video lets us approve your claim at once.

If you do not have an unboxing video, we will still review your claim fairly using your photos, the packaging, the courier’s records and our own dispatch records. We will not reject a genuine claim only because there is no unboxing video.

Please do not wear, wash, cut or alter an item that arrived wrong or damaged, as this can make it harder to check.

How we resolve it:

We will reply within 1–2 business days of receiving your details.
If we need the item back, our courier partner will pick it up free of charge. If pickup is not available at your pin code, we will reimburse your reasonable courier cost when you send us the courier receipt.
Replacements are dispatched within 1–3 business days after we receive the item, or after we approve your claim if we do not need the item back.
Refunds are started within 2 business days after we receive the item, or after we approve your claim if we do not need the item back.

What is not a defect: normal wear and tear; light shedding or slight shade variation that is normal for the product; minor colour differences caused by screens or lighting; and damage caused by misuse, heat styling above the recommended temperature, colouring, bleaching, cutting, harsh products, wrong adhesive removal, or not following the care instructions. If we believe a problem falls into one of these categories, we will explain why and share our reasons with you.

3. Change-of-Mind Exchange (7 Days, Selected Products)

Only products marked “7-Day Exchange Available” on the product page can be exchanged for a change of mind (for example, a different size, colour or style). Products marked “Non-Returnable”, and products without the “7-Day Exchange Available” label, cannot be exchanged for a change of mind. This is shown on the product page before you buy.
You must send your exchange request within 7 days of delivery.
The item must be unused, unworn, unwashed and unaltered, and must not have been tried on with adhesive or tape.
The item must be returned in its original packaging, with all tags, labels, accessories and free gifts (if any).
The item must pass our quality check (Section 6).
Pickup cost: Reverse pickup for an approved change-of-mind exchange is free of charge, and we ship the exchange product to you free of charge.
Price difference: If the new product costs more, you pay the difference before we dispatch it. If it costs less, we will give you the balance as store credit. Store credit is valid for 12 months from the date it is issued, can be used on any product on our Website, cannot be transferred, and cannot be exchanged for cash except where the law requires.
Stock: Exchanges depend on stock. If the product you want is not available and you do not want another product, you can choose either to get your original item back free of charge or to receive store credit for the full price you paid.

4. Hygiene Rules: Items That Cannot Be Exchanged for a Change of Mind

For hygiene and safety reasons, we cannot accept change-of-mind exchanges of:

Hair units that have been worn, tried on with adhesive or tape, washed, cut, trimmed, coloured, styled or fitted
Products marked “Non-Returnable” on the product page
Opened or used hair care products, adhesives, tapes and removers
Items without their original packaging or tags, or items damaged by the customer

Important: These hygiene rules do not apply if the item is wrong, damaged, defective or not as described. In that case, Section 2 applies.

5. How to Make a Request

Step 1: Contact us by WhatsApp at +91 9409137410 or by email at majesticabeauty7@gmail.com within the time limits above.
Step 2: Send your order number, the reason for your request, the product you want instead (for exchanges), and clear photos of the product with its packaging and tags (plus an unboxing video for damage or wrong-item claims, if you have one).
Step 3: We will give you a request reference number and reply within 1–2 business days.
Step 4: Once we approve the request, our courier partner will pick up the item from your address. Please pack it securely, in its original packaging where possible.
Step 5: When the item reaches us and passes our quality check, we will dispatch your replacement or exchange product, or start your refund, as applicable. Our courier partner will deliver the new product to you.

6. Quality Check of Returned Items

When a returned parcel reaches us, we record a video of it being opened and check the item against the conditions in this policy.
If the item does not pass the check (for example, it shows signs of wear or adhesive, or it is not the item we sent), we will tell you within 2 business days of receiving it. We will share the photos or video and explain our reasons.
We will then send the item back to you free of charge. We will never keep both your item and your money.
If you disagree with our decision, you can raise it with our Grievance Officers (Section 11).

7. Refunds

You will receive a refund if:

you cancel an order before it is dispatched;
we cancel your order for any reason (for example, the item is out of stock);
you choose a refund for a wrong, damaged, defective or not-as-described item (Section 2);
your order is lost in transit or not delivered;
your order is delivered late and you cancel it, as explained in our Shipping & Delivery Policy;
a prepaid order is returned to us undelivered (see our Shipping & Delivery Policy); or
your payment failed or you were charged twice.

How and when:

We refund the full amount you paid to your original payment method. We do not make any deductions from these refunds.
Cash on Delivery orders: because COD payments are made in cash, we refund them by bank transfer or UPI to a bank account or UPI ID in your name. We will ask you for these details, and we will send the refund within 5–7 business days after you share them.
We give store credit instead of a refund only if you ask for it.
Once we start a refund to your original payment method, it usually reaches you within 5–7 business days. The exact time depends on your bank or card provider.
If money was deducted but your payment failed, it is usually reversed automatically within the time set by the Reserve Bank of India (generally within 5 days). If you were charged twice, we refund the extra amount within 5–7 business days after we confirm it.
If you have not received your refund within this time, please contact us with your order number and transaction details.

8. No Change-of-Mind Refunds

Because of the hygiene rules above, we do not give refunds for a change of mind, a wrong size or colour choice, or a change in preference. For products marked “7-Day Exchange Available”, you can exchange the item instead (Section 3). This does not affect your right to a refund in the situations listed in Section 7.

9. Order Cancellation

You can cancel any order free of charge before it is dispatched by contacting us on WhatsApp or by email. If you have already paid, we will refund the full amount to your original payment method within 5–7 business days.
Once an order has been dispatched, it cannot be cancelled. Your rights for late delivery and for wrong, damaged or defective items still apply.
We do not charge any cancellation fee.

10. Fair Use

This policy is meant to protect our customers. If we have clear evidence that a request is fraudulent (for example, a different or used item is returned, or the same false claim is made repeatedly), we may refuse that request after sharing our evidence with you, and we may refuse future change-of-mind exchanges for that customer. This never affects your rights for a genuine claim.

11. Grievance Officers and Contact

Grievance Officers: Manish Valand (Owner) and Sajan Nai (Store Manager)
Address: SF-215/222, Broadway Empire, Near Akshar Pavilion, Priya Talkies, Dandia Bazar, 30 Mtr Road, Gotri, Vadodara, Gujarat 391410, India
Phone/WhatsApp: +91 9409137410
Email: majesticabeauty7@gmail.com
Hours: Monday to Saturday, 11:00 AM to 7:00 PM IST

We will acknowledge your complaint within 48 hours, give you a reference number, and resolve it within one month. If you are not satisfied, you can contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint with the appropriate Consumer Commission (online at edaakhil.nic.in).